Terms and conditions

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Cambridgeshire’s premium stove and fireplace experts
Welcome to Cambridge Stove Installations, the premium destination for bespoke stove and fireplace
solutions in Cambridgeshire.

Subscription service terms and conditions

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Welcome to CSI Sweeps’ Subscription Service. Our subscription packages are designed to provide
ongoing maintenance and care for your chimney and stove with transparency and convenience.
Below are the detailed terms and conditions for our Bronze, Silver and Gold subscription packages.
General terms for all packages
Availability for service: Booking is subject to availability, especially during our closed periods in the
last two weeks of December and the start of January. If you only offer one date for service, we
cannot guarantee availability.
Correct use of appliances: Subscribers must use the appliance according to manufacturer
instructions, including burning the correct fuels and avoiding overfilling the appliance. Misuse may
affect the service provision and is subject to our fair usage policy.
Subscription eligibility: CSI must have swept or inspected your fire appliance prior to signing up for a
subscription. This ensures that the appliance does not require immediate extensive repairs or
replacements upon subscription entry.
Service commitment: Subscription services are contingent upon continuous payment for 12 months
before claiming any included or discounted services.

Bronze package terms and conditions

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Booking window: Service must be booked prior to date of last sweep.
Silver package terms and conditions
Booking window: Service must be booked prior to date of last sweep.

Discounted and included services
Glass replacement: Labour for fitting is discounted by 50% for glass supplied by CSI.
Firebrick replacement: Labour for fitting is discounted by 50%.
Rope replacement: Includes one replacement of any rope point once every 24 months.
Gold package terms and conditions
Booking Window: Service must be booked prior to date of last sweep. We can book within seven
days (excluding Bank Holidays and weekends).
Discounted and included services
Glass replacement: Labour for fitting is free; cost of glass supplied by CSI applies.
Rope replacement: Includes one replacement of any rope point once every 24 months (similar to
other packages).
Brick replacement: Excludes shaped vermiculite bricks and metal/ceramic bricks, which carry a
surcharge (NB labour for fitting these is free of charge).
Stove spraying: Only available in black; other colours carry a surcharge. Spraying of stove pipe/top of
stove only if deemed necessary – if you require this, please request in advance where possible.
CCTV flue: Offered annually for peace of mind. Alternatively, subscribers may opt for a free bag of
logs if the service is not required – please let us know which you would prefer.

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Exclusions

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Appliance types: Subscription services are available only for dry stoves. Gas fires or back boiler solid
fuel systems are not covered under these subscriptions.
Please ensure that you understand and agree to these terms before subscribing to our services. For
any clarifications or to schedule your service, please contact CSI Sweeps directly.
Preparing for your sweeping appointment
Ready your space: To ensure an effective and efficient chimney sweep, please refrain from using
your appliance for 24 hours prior to our arrival.
We also require a clear space of approximately 6ft (1.82m) in front of the fireplace.
Security during the sweep
Maintaining security: Our sweeping process may necessitate multiple trips to and from our vehicle,
potentially leaving doors open briefly. The security of your valuables is important; please ensure that
all valuables are secured and removed from the pathway and work area to prevent any risk.

General terms and conditions

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Service standards: Your chimney will be swept and inspected by a qualified professional – a member
of Sweep Safe who strictly adheres to national standards. While we perform all services with the
utmost diligence and care, it is important to note that our visual inspections of the appliance and
chimney offer insights based on visible conditions. Due to the concealed nature of most chimneysystems, these observations should not be taken as guarantees of the appliance’s or chimney’s
condition. Where possible, consider a CCTV survey of the flue.

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Operational assumptions: Unless informed otherwise by the homeowner or resident, we will
proceed under the assumption that the appliance, flue, and all associated components are installed
correctly and in a safe, operable condition. If issues arise during the sweeping process that are not
due to a breach of contract on our part, responsibility lies with the existing conditions of the
installation rather than the actions of our sweep team.

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